What we guarantee, across all our brands.
Whether you book with Transfert-Lyon, Trustline, VSS-Cab or 228 Transfers, the same rules apply. Here they are, in black and white.
Our commitments
A fixed price, given before departure
The price of your journey is given before booking and does not change on the way, whatever the traffic.
A fast reply
We reply to your request within 10 minutes during the day, and as soon as possible at night and at weekends.
Written confirmation
Every booking is confirmed in writing, with the pick-up details and the driver’s contact information.
Professional drivers
Our drivers hold the professional VTC licence and are punctual, courteous and discreet.
Safe vehicles
Our vehicles are recent, serviced, cleaned before every ride and insured for passenger transport.
Your data protected
Your information and your journeys are never sold or shared beyond what the service requires.
Price transparency
We clearly state what the price includes: the journey, the necessary tolls and parking, and the waiting time planned for the arrival of a flight or train. Any extras (child seat, additional stop, peak dates) are announced before booking, never after. On Transfert-Lyon, the fixed prices of the most common journeys are displayed directly on the website.
Punctuality and tracking
Our drivers arrive before the agreed time. For flights and trains, we track your arrival in real time and adapt to delays. If something unexpected happens on our side, we let you know immediately and find a solution.
Confidentiality
What is said in the car stays in the car. Our drivers never share your routes, your schedules or the identity of our passengers. Your personal data is processed in accordance with the GDPR, as described in our privacy policy.
Complaints
If a journey did not go as planned, tell us: by phone on +33 4 69 96 90 69 or in writing, via the Contactpage. We acknowledge every complaint, look into it carefully and give you an answer. The terms that apply to your bookings are set out in our terms and conditions.
One company responsible
Whichever brand you book with, La Conciergerie I Carré is responsible for your journey, your invoice and for keeping these commitments. Our full identity and our authorisations are published on the page About us.
Frequently asked questions
Can the price change during the journey?
No, the price given before booking is a fixed price.
How quickly do you reply?
Within 10 minutes during the day, and as soon as possible at night and at weekends.
What should I do if there is a problem?
Contact us by phone or in writing: we look into every complaint and reply to you.
Commitments we keep, journey after journey.
They trust us
A selection of reviews published on the Google listing of La Conciergerie I Carré, our company. Reviews not verified by us. See all reviews on Google